Support

Help with Lilimind, how to delete your data and how to cancel a subscription.

可以用中文写信。中文常见问题在中文页面。

Get help

Write to support@lilimind.com, in English or Chinese. Every message is read by the developer. A reply usually takes a few working days.

It helps to say:

which iPhone or iPad you have, and its iOS version
the version of Lilimind (shown on the app's page in the App Store)
what you were doing and what happened

Please do not send transcripts or notes unless you choose to. We cannot see them: they are stored only on your device.

Common problems

Captions do not start

Check that Lilimind is allowed to use the microphone and speech recognition: open the Settings app, scroll to Lilimind and turn both on.
The first time you use a language, your device may need to download it. This needs an internet connection.
Check that your device has iOS 26 or iPadOS 26, or later.

The captions have many mistakes

The app can only work with what the microphone hears. Sit where you can hear the speaker clearly, keep the device away from fans and keyboards, and point the bottom of the phone towards the speaker. Strong accents, fast speech and specialist terms cause more mistakes.

The AI features do not respond

The AI features need an internet connection. Captions and on-device translation carry on without them.
Open Settings in the app and check your plan and the time left.

I bought a pass or subscribed, but the app does not show it

In the app, open Settings and tap Restore purchases.
Make sure the device is signed in to the App Store with the Apple Account that made the purchase.
If it still does not show, write to us with the date of purchase. Do not send card details.

I cannot find the app in the App Store

Lilimind is on the App Store in the UK, the US and EU countries. If your Apple Account is set to another country or region, such as mainland China, see this answer (中文).

Delete your data

Transcripts and notes are stored only on your device. There is no account.

One session: delete it from the list of sessions in the app. Its transcript and notes are removed from the device.
Everything: in the app, open Settings and tap Delete my data. This deletes every transcript and note the app has saved on the device. It also asks our server to delete the records it holds for the device: the device ID, purchase references and time used.

Things to know:

Deleting cannot be undone.
Deleting your data, or deleting the app, does not cancel a subscription. See the next section.
Your purchases stay with your Apple Account. Use Restore purchases in Settings if you carry on using the app.
Use Delete my data before you remove the app. If you have already removed it, write to support@lilimind.com and we will tell you what we can do.
The privacy policy says what our server and the AI provider hold, and for how long.

Cancel a subscription

Monthly and Annual plans renew until you cancel. Day, Week and Term passes do not renew, so there is nothing to cancel.

Open the Settings app on your iPhone or iPad.
Tap your name, then Subscriptions.
Tap Lilimind, then Cancel Subscription.

Two other ways: in Lilimind, open Settings and tap Manage subscription; or go to apps.apple.com/account/subscriptions.

Cancel at least 24 hours before the renewal date to avoid the next charge.
You keep your plan until the end of the period you have paid for.
Deleting the app does not cancel a subscription.

Refunds

Apple takes the payment, so refunds are paid by Apple. Ask at reportaproblem.apple.com. Apple's instructions are at support.apple.com/118223.

You can also write to us and we will help. Your rights to cancel and to a refund are set out in the terms of use.

Seller details

Lilimind is provided by Daguang Han, an individual developer based in the United Kingdom.

Email: support@lilimind.com. The postal address is given in the terms of use and the privacy policy.